7,000 General Consumers who have switched or considered switching their mobile, broadband or Pay TV contracts within the last 12 months.

Total number of completes required

N=7,000 unique respondents

Length of Interview

25 minutes

Incidence rate

80% of target audience.

Markets

UK

Target Audience

General Consumers, Category, operating system and provider quotas in place.

Subject matter

Customer Retention.

Fieldwork Duration

2 weeks